Refunds and Returns Policy

Last Updated: September 5, 2023

1. Introduction

Welcome to Shopafrikhub.com, operated by ShopAfrik. We strive to ensure that your shopping experience with us is enjoyable and hassle-free. This Refunds and Returns Policy outlines the process and conditions for returning physical products purchased from our website. Please read this policy carefully before making a purchase.

2. Eligibility for Returns and Refunds

• • We accept returns and provide refunds for eligible products within 3 days of the delivery date.

• • To be eligible for a return and refund, the product must be in its original condition, unused, and in its original packaging.

• • Perishable items are not eligible for returns, in cases of damage or defects, please communicate to us through the chat box and report as soon as you receive the items, snap and send proof of damage or defect and get a refund if eligible in 6 business days..

3. Initiating a Return

• • To initiate a return, please click the “Return” button if you are using our App or contact our Customer Support Team at [email protected] or chat with us on the chat box within the 3-day return window.

• • Provide your order number and a detailed reason for the return.

• • Our Customer Support Team will guide you through the return process, including providing return instructions and any required documentation.

4. Return Shipping

• • Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped, product defect).

• • We recommend using a trackable shipping method for your return to ensure its safe delivery.

5. Inspection and Approval

• • Upon receiving your returned product, we will inspect it to ensure it meets the eligibility criteria mentioned in Section 2.

• • If the return is approved, we will process your refund or replacement product promptly.

6. Refund Process

• • Refunds will be processed to the original payment method used for the purchase.

• • Please allow up to 6 business days for the refund to reflect in your account, as processing times may vary by payment provider.

7. Damaged or Defective Products

• • If you receive a damaged or defective product, please contact us within 3 days of receiving the item.

• • Provide photos and details of the damage or defect to expedite the resolution process.

• • We will arrange for a replacement or issue a refund, including return shipping costs.

8. Contact Information

If you have any questions or need assistance with returns and refunds, please reach out to our Customer Support Team at:

Phone: +44 7417502326

Email: [email protected]

9. Policy Changes

ShopAfrik reserves the right to update or modify this Refunds and Returns Policy at any time. Changes will be posted on this page, and the effective date will be revised accordingly.

Thank you for shopping with ShopAfrik. We appreciate your trust and aim to provide you with the best possible customer experience. If you have any questions or concerns, please do not hesitate to contact us.